The following returns policy applies to business customers:

1. No right of withdrawal for business-to-business transactions:
   • The right of withdrawal does not apply to B2B transactions, unless otherwise agreed in a written contract.
   • Returns of used materials are not permitted. Materials or products that have been used and are no longer in their original condition will not be accepted for return.
   •  
2. Exceptions and Specifications:
   • Bespoke and special orders: These items are excluded from returns.
   • Inspection period: In some cases, an inspection period may be agreed. Where applicable, the item must be inspected within the agreed period and any defects must be reported in writing without delay.
   •  
3. Miscellaneous Provisions:
   • Returns will only be accepted following written approval from our customer service team. Any costs incurred in returning goods are to be borne by the buyer.

As a consumer, when making a distance purchase, you have the right to return an item within 14 days of receipt without giving a reason, with the exception of the following situations:

1. Exceptions to the right of withdrawal:
   • Materials and goods used: Items that have been used cannot be returned. ‘Used’ means that the product is no longer in its original condition, has been assembled or shows clear signs of use.
   • Bespoke or personalised products: Items made specifically for you cannot be returned.
   •  
2. Returns Policy:
   • The item must be returned unused, undamaged and in its original packaging.
   • Returns are only possible with the prior written consent of our customer service team.

Contact details for returns

If you have any questions about our returns policy or wish to submit a returns request, please contact us at: info@gerritsbv.nl

Please note: We reserve the right to refuse returns that do not meet the above conditions. Please check your order carefully upon receipt.

Complaints

We strive to ensure our customers are satisfied with the quality of our products. However, should you notice any faults or defects in the items you have purchased, please let us know as soon as possible.

Terms and Conditions for Complaints:

• Notification period: Complaints must be within 24 hours of collecting the items must be reported to us in writing. Unfortunately, we are unable to process any reports submitted after this deadline.
• Requirements for the notification: The complaint must include a clear description of the defect found and, if possible, photographs of the item showing the problem.
• Reporting procedure: Complaints can be submitted via:
  • Email: info@gerritsmagazijninrichting.nl
  • Telephone: 024-6420848
  •  

Handling of Complaints:

Once we have received your report, we will assess it as soon as possible and contact you regarding the next steps. We reserve the right to inspect the product before proceeding with any replacement, repair or other solution.

Please note:

Any defects that are not reported within the specified 24-hour period will be deemed to have been accepted, and we will be unable to take any further action in this regard.

Refunds

Once you have returned a product and we have received and processed the return, we will initiate the refund as soon as possible. We do our utmost to process your refund as quickly as possible, but no later than 14 days after receiving the returned items.

Terms and Conditions for Refunds:

• Returned items must comply with our returns policy and be in their original condition.
• The refund will be made using the same payment method you used for the purchase, unless otherwise agreed.

Please note: The processing time for your refund may vary depending on your payment provider. We are not responsible for any delays caused by financial institutions.