{"id":687,"date":"2026-08-11T09:25:40","date_gmt":"2026-08-11T07:25:40","guid":{"rendered":"https:\/\/gerritsmagazijninrichting.nl\/?page_id=687"},"modified":"2026-10-01T17:06:09","modified_gmt":"2026-10-01T15:06:09","slug":"retouren-2","status":"publish","type":"page","link":"https:\/\/gerritsmagazijninrichting.nl\/en\/retouren-2\/","title":{"rendered":"Returns"},"content":{"rendered":"
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Gerrits Warehouse Fittings Returns Policy
<\/strong><\/span>
Gerrits Magazijninrichting supplies warehouse fittings, racking systems and related products, primarily to business customers in the Netherlands, Belgium and other European countries.<\/h1>

As our products are often large, heavy, second-hand, assembled or custom-made for a specific customer, different returns policies apply to business customers than to consumers.

<\/p>

1. Which customers is this returns policy applicable to?<\/strong><\/h2>

This returns policy distinguishes between:<\/p>

  • business customers (B2B)<\/strong>: businesses, self-employed persons and other professional customers acting in the course of their business or professional activities;<\/p><\/li>

  • consumers (B2C)<\/strong>: natural persons acting for purposes outside the scope of their business or professional activities.<\/p><\/li><\/ul>

    Business customers do not have a statutory right of withdrawal as applies to consumers. Returns by business customers are therefore only possible in accordance with the terms set out in this returns policy or where Gerrits Magazijninrichting has given its prior written consent.<\/p>

    Consumers are subject to the statutory rules governing distance selling. These rules are set out separately in this returns policy.<\/p>


    2. Returns by business customers (B2B)<\/strong><\/h1>

    2.1 No statutory right of withdrawal<\/strong><\/h2>

    Business customers do not have a legal right to cancel or return an online order within 14 days without giving a reason.<\/p>

    A return of a business order is only possible after prior written approval from Gerrits Magazijninrichting<\/strong>.<\/p>

    The mere fact that a product has been ordered via our online shop does not, in itself, entitle a business customer to a return.<\/p>

    2.2 Request for a business return<\/strong><\/h2>

    A return request must be submitted to us in writing in advance.<\/p>

    Please state the following:<\/p>

    • the order number;<\/p><\/li>

    • the invoice details;<\/p><\/li>

    • the item or items for which a return is being requested;<\/p><\/li>

    • the quantity;<\/p><\/li>

    • the reason for the return;<\/p><\/li>

    • if possible, photographs of the product and its packaging.<\/p><\/li><\/ul>

      Gerrits Magazijninrichting will then assess whether the return can be accepted.<\/p>

      A product may only be returned once we have approved the return in writing and the customer has received return instructions.<\/p>

      Returns made without prior approval may be refused.<\/p>


      2.3 Terms and conditions for business returns<\/strong><\/h2>

      When Gerrits Magazijninrichting accepts a business return, the following conditions apply in principle:<\/p>

      • the product must be complete;<\/p><\/li>

      • the product must not have been assembled or modified;<\/p><\/li>

      • the product must not be damaged, soiled or have been used unnecessarily;<\/p><\/li>

      • The product must, as far as reasonably possible, be returned in its original condition and packaging;<\/p><\/li>

      • The product must be suitable for resale.<\/p><\/li><\/ul>

        Returns of second-hand warehouse fittings and materials can only be accepted if this has been expressly agreed in advance.<\/p>


        2.4 Products that are not eligible for standard returns<\/strong><\/h2>

        The following products, in any event, may not be returned without prior written consent:<\/p>

        • products ordered specifically for the customer;<\/p><\/li>

        • bespoke products;<\/p><\/li>

        • products that have been customised to meet specific customer requirements;<\/p><\/li>

        • bespoke or customised warehouse fittings;<\/p><\/li>

        • products that have already been assembled or installed;<\/p><\/li>

        • products that have been used, damaged or altered by the customer;<\/p><\/li>

        • products that have become part of a larger installation;<\/p><\/li>

        • products that are no longer suitable for normal resale.<\/p><\/li><\/ul>

          Furthermore, where a product has been ordered or manufactured specifically for a business customer, cancellation or return may result in costs that have already been incurred by Gerrits Magazijninrichting or our supplier.<\/p>

          2.5 Return costs<\/strong><\/h2>

          In the case of a business return approved by Gerrits Magazijninrichting, the costs of returning the goods are, in principle, to be borne by the business customer, unless otherwise agreed in writing in advance.<\/p>

          Where Gerrits Magazijninrichting organises a return shipment at the customer\u2019s request, the transport costs and any handling costs incurred in this regard may be charged to the customer.<\/p>

          2.6 Refunds for business returns<\/strong><\/h2>

          Once a business return has been approved, the amount to be refunded, if any, will be determined once the goods have been received and checked.<\/p>

          If the goods are incomplete, damaged, soiled or no longer suitable for resale, Gerrits Magazijninrichting may set off the costs of depreciation or repair against the refund, provided this has been agreed in advance or is permitted by law.<\/p>

          3. Consumers \u2013 the Netherlands, Belgium and Germany<\/strong><\/h1>

          This section applies only where a natural person places an order as a consumer and is therefore not acting on behalf of or for a business.<\/p>

          3.1 Statutory cooling-off period<\/strong><\/h2>

          When making an online purchase, a consumer is, in principle, entitled to withdraw from the contract within 14 days<\/strong> to withdraw without giving a reason.<\/p>

          When a product is ordered, this period generally begins on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product.<\/p>

          Where an order consists of several items that are delivered separately, the cooling-off period may commence when the last item has been received.<\/p>

          3.2 Exercising the right of withdrawal<\/strong><\/h2>

          A consumer who wishes to exercise their right of withdrawal must clearly inform Gerrits Magazijninrichting, within the statutory cooling-off period, that they wish to withdraw from the contract.<\/p>

          This can be done by email, for example.<\/p>

          Consumers may use the model withdrawal form for this purpose, but are not obliged to do so.<\/p>

          Following cancellation, the product must be returned as soon as possible and no later than 14 days, unless Gerrits Magazijninrichting offers to collect the product itself.<\/p>

          3.3 Condition of the product<\/strong><\/h2>

          The consumer may examine and handle the product to the extent necessary to ascertain its nature, characteristics and functioning, just as they would be able to do in a shop.<\/p>

          If a consumer uses or handles the product beyond what is necessary to assess it, thereby causing a reduction in value, Gerrits Magazijninrichting may charge for this reduction in value to the extent permitted by law.<\/p>

          In the case of large, heavy or bulky warehouse items, the product must be packed appropriately and returned.<\/p>


          3.4 Costs of returning goods<\/strong><\/h2>

          Where the consumer exercises their statutory right of withdrawal, the direct costs of returning the product shall be borne by the consumer, unless Gerrits Magazijninrichting has indicated in advance that it will bear these costs.<\/p>

          In the case of large or heavy items, the actual return delivery costs may be considerably higher than standard parcel delivery charges.<\/p>

          These costs will be communicated to the consumer in advance, where required by law.<\/p>


          3.5 Refunds<\/strong><\/h2>

          Following a valid cancellation, Gerrits Magazijninrichting will refund the payments received in accordance with the statutory provisions.<\/p>

          We may delay the refund until we have received the product back or until the consumer provides proof that the product has been returned, whichever occurs first.<\/p>

          In the event of a full cancellation, the costs of the original standard delivery will also be refunded, to the extent required by law.<\/p>

          Where the consumer has expressly opted for a more expensive delivery method than the cheapest standard delivery option we offer, the additional costs of that more expensive method will not be refunded to the extent permitted by law.<\/p>

          4. Exceptions to the right of withdrawal for consumers<\/strong><\/h1>

          The statutory right of withdrawal does not apply in all situations.<\/p>

          This may apply, for example, to products that:<\/p>

          1. have been manufactured in accordance with the consumer\u2019s specifications;<\/li>
          2. are clearly of a personal nature;<\/li>
          3. have been specially adapted for the consumer and therefore cannot simply be resold;<\/li>
          4. fall under a different statutory exception.<\/li><\/ol>

            A standard product supplied from our stock is not automatically regarded as a made-to-measure item simply because, for example, the consumer has chosen a particular size or quantity.<\/p>

            Where a product is subject to a statutory exception to the right of withdrawal, we will inform the consumer of this before the contract is concluded.<\/p>

            5. Damaged, incorrect or incomplete delivery<\/strong><\/h1>

            Have you received a product that is damaged, is something missing, or have you received a different product to the one you ordered?<\/p>

            Please contact us as soon as possible.<\/p>

            Please include the following:<\/p>

            • the order number;<\/p><\/li>

            • which product is involved;<\/p><\/li>

            • what\u2019s wrong;<\/p><\/li>

            • photographs of the product and the packaging, where relevant.<\/p><\/li><\/ul>

              If the damage or fault occurred during transport, please report this to us as soon as possible so that we can investigate the transport and the damage.<\/p>

              A report of damage sustained in transit does not mean that a consumer\u2019s statutory rights are restricted.<\/p>

              6. The product does not comply with the contract<\/strong><\/h1>

              Where a product does not correspond to what was agreed or does not possess the characteristics that the customer could reasonably expect, this may constitute a defect or non-conformity.<\/p>

              For consumers, the statutory rights relating to conformity and the statutory guarantee remain fully applicable.<\/p>

              These statutory rights cannot be excluded or restricted by this returns policy.<\/p>

              For business customers, any claims arising from defects and the relevant time limits are determined in part by the contract and the applicable general terms and conditions of Gerrits Magazijninrichting.<\/p>

              7. Second-hand and used products<\/strong><\/h1>

              As well as new warehouse fittings, Gerrits Magazijninrichting also sells second-hand warehouse fittings and second-hand parts.<\/p>

              Second-hand products may show signs of wear, discolouration, damage and other signs of previous use.<\/p>

              These characteristics are set out in the product description, where relevant.<\/p>

              When purchasing a second-hand product, a consumer retains their statutory consumer rights. A business customer cannot invoke statutory consumer rights, which apply exclusively to consumers.<\/p>

              For Belgian consumers, a statutory warranty period of at least one year may apply to second-hand goods, rather than two years, provided that the legal conditions are met and this is clearly agreed in advance.<\/p>


              8. Products that have already been assembled or installed<\/strong><\/h1>

              If a product has already been assembled, installed, fitted or incorporated into a warehouse fitting by or on behalf of the customer, Gerrits Magazijninrichting must be contacted in advance before requesting a return.<\/p>

              Dismantling and transporting large or pre-assembled warehouse fittings may incur additional costs.<\/p>

              Any assembly or installation work is not automatically reversed by the return of a product.<\/p>

              For consumers, the statutory rules relating to the right of withdrawal and the provision of services continue to apply.<\/p>

              9. Requesting a return<\/strong><\/h1>

              A return request can be submitted via:<\/p>

              Email:<\/strong> info@gerritsmagazijninrichting.nl
              Website:<\/strong> gerritsmagazijninrichting.nl<\/p>

              Always state the order number and the product details.<\/p>

              Return address:<\/strong>
              Gerrits Warehouse Fittings Ltd
              22a Edison Street<\/p>

              6604BV Wijchen
              The Netherlands<\/p>

              Please do not return a product until you have received our return instructions.<\/p>


              10. Returns form<\/strong><\/h1>

              Business customers may use the form below:<\/p>

              Order number:<\/strong>
              Company name:<\/strong>
              Contact person:<\/strong>
              Email address:<\/strong>
              Item number:<\/strong>
              Product description:<\/strong>
              Quantity:<\/strong>
              Reason for return:<\/strong>
              Photos added:<\/strong> yes \/ no<\/p>

              Once we have received your request, we will assess whether the return can be accepted and, if applicable, you will receive further return instructions.<\/p>

              11. Statutory rights remain unaffected<\/strong><\/h1>

              This returns policy is not intended to limit consumers\u2019 statutory rights.<\/p>

              Where mandatory consumer law applies, that law shall take precedence over the provisions of this returns policy.<\/p>

              For business customers, the terms agreed between the parties, the general terms and conditions of Gerrits Magazijninrichting and the applicable law shall apply.<\/p>

              12. Contact<\/strong><\/h1>

              Do you have any questions about returns, exchanges, the warranty or an order?<\/p>

              Please get in touch with us:<\/p>

              Gerrits Warehouse Fittings Ltd<\/strong>
              The Netherlands
              Website: gerritsmagazijninrichting.nl
              Email: info@gerritsmagazijninrichting.nl
              Telephone: 024 642 0848<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Retourbeleid Gerrits MagazijninrichtingGerrits Magazijninrichting levert magazijninrichtingen, stellingmateriaal en aanverwante producten aan voornamelijk zakelijke klanten in Nederland, Belgi\u00eb en andere Europese landen. Omdat onze producten regelmatig groot, zwaar, gebruikt, gemonteerd of speciaal voor een klant samengesteld zijn, gelden voor zakelijke klanten andere retourvoorwaarden dan voor consumenten. 1. Voor welke klanten geldt dit retourbeleid? Dit retourbeleid maakt […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-687","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gerritsmagazijninrichting.nl\/en\/wp-json\/wp\/v2\/pages\/687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gerritsmagazijninrichting.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gerritsmagazijninrichting.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gerritsmagazijninrichting.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gerritsmagazijninrichting.nl\/en\/wp-json\/wp\/v2\/comments?post=687"}],"version-history":[{"count":13,"href":"https:\/\/gerritsmagazijninrichting.nl\/en\/wp-json\/wp\/v2\/pages\/687\/revisions"}],"predecessor-version":[{"id":955,"href":"https:\/\/gerritsmagazijninrichting.nl\/en\/wp-json\/wp\/v2\/pages\/687\/revisions\/955"}],"wp:attachment":[{"href":"https:\/\/gerritsmagazijninrichting.nl\/en\/wp-json\/wp\/v2\/media?parent=687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}